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PRIVACY STATEMENT

This Privacy Statement describes how ROSHN Group (“ROSHN”, “we”, “our”, “us”) a company established under the laws of the Kingdom of Saudi Arabia, with its registered office address at ROSHN Group, King Abdullah Financial District, Alaqiq District - Building No. 5.08, RRAD 2877-6686, Riyadh 13519, Kingdom of Saudi Arabia (“KSA”), processes, collects, uses, treats, and protects personal data (the “Data”) when you visit our website and other platforms and applications (the “Platforms”).


Data we collect

ROSHN will collect and receive information when you send us an enquiry about our offerings, visit our Platforms or through other interactions with ROSHN. We process, collect, or use the Data only as reasonably necessary to ensure the provision of the best possible services to our users.

Such Data may include (and not limited to) name, ID/iqama details, data of birth, email address, phone number, nationality, gender, income details, geographical location, age, reputation, occupation details, financing details, Ministry of Municipal & Rural Affairs & Housing “MOMRAH” beneficiary, government support history, internet protocol (IP) address, device information, device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL, cookies that may uniquely identify your browser or any of your accounts on our Platforms and details of your enquiry.

Reasons we collect your data

ROSHN processes, collects and uses the Data only as reasonably necessary to ensure the provision of the best services to our users. The purposes for which we collect Data include, but are not limited to, the following:

To respond to any queries or expression of interest made by you

To enter into or to conclude any type of contracts and agreements

To request your feedback, and to respond to complaints

To keep you informed and provide you with information about ROSHN's services and offers

To manage and provide services to you via our Platforms

To facilitate email campaigns carried out by our sales and marketing departments

To facilitate advertisements

To manage your loyalty programme membership

To fulfil any maintenance and service requests through our applications

To respond to any queries by third party service providers

To comply with our obligations under the KSA Laws and Regulations (“the Applicable Law”)

To notify you about changes to one or all of our platforms

Disclosure of your data

ROSHN may disclose your Data as required by the Applicable Law to government bodies, law enforcement agencies and other institutions that have the authority to request such information, including for the purposes of the Wafi Program. ROSHN may disclose your Data where we have a legitimate interest, including to partner with third party providers.Under certain circumstances, ROSHN may have to transfer your Data outside the country you are residing. In this event, ROSHN will implement appropriate measures to ensure that your Data remains protected and secure while and for as long as it remains under our control.The Data that you submit will be processed and stored on servers and disclosed to recipients based in the KSA. You can choose not to provide certain Data that we request. However, this may affect access and functionality of our Platforms.

Your rights

Your right as a Data owner may include the following:

The right to access your Data

The right to delete your Data

the right to correct, complete and update your Data

the right to be informed about how and why we process your Data

the right to obtain your Data in a format that is readable and clear

the right to withdraw consent at any time

any other rights granted by the Applicable Law.

We will make every reasonable effort to honour your request in line with the Applicable Law.

Cookies and tracking technologies

In some cases, we may collect your Data through the use of cookies. The term “cookie” refers to a small piece of text which is downloaded and stored on your hard drive designed primarily to improve the services we provide. Cookies only occupy a minimal part of your hard drive. We use technical cookies to make our Platforms work. There are also other forms of cookies and tracking technologies we may use, that may be used in conjunction with cookies, such as pixel tags. These cookies and other tracking technologies enable us to recognise your device and customise your online experience and will only be installed with your consent. It also helps us keep track of the services you view so that we can send you news about those services. We also use cookies to measure traffic patterns to determine which areas of our site have been visited, and to measure transaction patterns in aggregate forms. We use this to research and gain insights on our users’ habits so that we can improve the services we provide while ensuring that we reasonably safeguard our users’ data. We may also install third party cookies with your consent. If you do not wish to receive cookies, you can set your browser so that your device does not accept them.

We improve our products and advertising by using Microsoft Clarity to see how you use our Platforms. By using our Platforms, you agree that Microsoft can collect and use this data. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Lawfulness of the processing

ROSHN is committed to process your Data in compliance with the Applicable Law. To this end, ROSHN uses lawful legal bases to process your Data in accordance with the Applicable Law.

Contact Us:

In case of any queries related to this Privacy Statement, or if you want to exercise any of your rights with respect to your Data, you can contact our Data Privacy Office in one of the following ways:

Email us at [email protected]

Call us at 920022288

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